As this is your business center, connected to your merchant account, from time to time you may have to issue refunds for a payment. It is quite easy to do so directly inside of your business center.
There are slight differences in terms of what happens when issuing a refund for a regular product payment, and a membership subscription payment, however the process to refund the charge is the same.
Refunding a Regular Product Payment
In order to refund a product payment:
- Navigate to the Payment Manager and find the payment you would like to refund. Click on the ID of the payment to access it.
- Using the 'Operations' dropdown, select 'Refund Member Order' and you will see a new window with some refund options.
- Full Refund: Checking this will issue a full refund for the amount paid
- Mark As Refunded: This is more for tracking and is used if you issued the refund via your merchant processor, or an outside processor. This is also the option used for chargebacks.
- Refund Minus Fees: Use this if you which to withhold some of the payment from the refund, for example if you charge a cancellation fee.
- Click the green 'Refund Member Order' button, and the refund will be processed through the connected merchant account
IMPORTANT NOTE: For regular products, refunding the payment will immediately remove access to the courses that product had unlocked. It will NOT delete their account, but they will no longer be able to access the associated courses.
Refunding a Membership Payment & Cancelling a Subscription
Follow the steps above in order to refund a subscription payment. The main difference here is that it will NOT CANCEL the members subscription automatically.
IMPORTANT NOTE: If the user is requesting a refund AND cancellation of their membership subscription, you will want to access their subscription via the 'Subscription Manager' and simply cancel it there.