Resetting Both a Pin and Password
I'm sorry if you have forgot your pin and password, you would not be able to reset both of these at the same time. Nor would support be able to. We can assist you in resetting your pin so you can then reset your password. Several steps are required. Please submit a request to support for further assistance.
Resetting your Password
To log into the members office, click on the following link:
You will want to enter your account using your case-sensitive username and the password you created. If you don't recall your password, please utilize the "Forgot my password?" option at your log in screen. This will open a new panel for you to provide your username or MLSP listed email address to reset your password -- I'd recommend using your username. For security purposes, this password will be sent only to the email address on record in a second message.
If you do not receive that email within a few minutes of our request, please check your mail program's spam and junk folders. You may also have to check with your ISP/mailhost to make sure that they are not screening messages before they hit your inbox.
Once in your backoffice, please be sure to go to Account > My Profile Settings and change your temporary password to one that is easier to remember.
Resetting Your Pin
Please try logging into your backoffice -- and you will see a window appear requesting you to enter your PIN code. If you do not remember your PIN information, or have not previously set one up, use the "Forgot Your PIN?" link, and request a new PIN reset authorization email.
Then please, *remain on the same page.* If you need to access your email from a website, please open a new browser window or tab, so your session with MLSP remains open and active.
This action will *not* send you out a new PIN number. The code it sends can not be used as a replacement PIN. It will, however, email you an authorization code to reset your PIN information.
You'll find, if you do not leave your backoffice after requesting the email, a spot where this code can be entered. Once provided, you will be able to set up a new PIN login. Please make sure that this is a different word/phrase from your regular password... and make sure you write down both and keep in a secure location in case you forget down the line.
If you leave your backoffice at any point during the reset process, you will have to start over again from scratch.