At this time, we only accept payment via credit cards and some debit cards (that carry a credit card logo and can be used without a PIN at a point-of-sale). With debit cards, ensure they are set up for the AVS check. Also if using a debit card or prepaid credit card, ensure they allow for recurring billing otherwise our system will not accept them. If it does accept the initial payment on a card not set up for recurring, it will most likely not work for the recurring payments.
If your card has been declined, MLSP™ will automatically try the card on file a few times, in case there was a temporary issue with your bank account/credit card company that prevented the original payment from going through.
You would first want to check that your payment method on your account is up to date and there is no issues with your card and update if necessary. Also check to see that the system did not remove your card as this happens if the system detects any issues with the card. If this is the case, make sure you have added a valid card and contact support to ensure this is enabled on your subscription.