Having problems? In order to submit a support ticket and receive a reply, you'll first need to create an account with our Support Desk. This will differ from your MLSP membership (though you may use the same password for both, if you wish.
To create a Support Desk account, just CLICK HERE. You will be asked to provide your full name (make sure this is the name that appears on your membership), your contact email address, and will ask you to enter a special code to verify your account.
Once you have done this, a welcome email will be sent to the address you provide, which will contain a link and instructions on creating your Support Desk password. Please be sure to keep track of your password and the email address you provide, as these will be necessary in order to send/receive tickets.
Note: If you do not receive that email within a few minutes of setting up your account, please check your mail program's spam and junk folders. You may also have to check directly with your ISP/mailhost to make sure that they are not screening messages before they hit your inbox.